Effective Date: 22 July 2025

Thank you for shopping with Vallalar Nallunavu. We take pride in offering high‑quality natural food products. Your satisfaction is important to us, and this Return & Refund Policy explains how you can return products and request a refund if needed.

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1. Eligibility for Returns

You can request a return or refund within 7 days from the date you receive your order, subject to the following conditions:
✅ The item must be unused, unopened, and in its original packaging.
✅ You must provide a valid proof of purchase (such as your order ID or invoice).
✅ The product should not be a perishable item already opened or consumed.
✅ Items damaged due to misuse, improper storage, or handling are not eligible for return or refund.

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2. Non‑Returnable Items

For hygiene and safety reasons, certain products are non‑returnable, including:
❌ Opened or partially used food items.
❌ Products that have passed their expiry date after delivery.
❌ Customized or special‑order items (if specified as non‑returnable during purchase).

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3. How to Initiate a Return or Refund

If you wish to return an item or request a refund, please contact us within 7 days of receiving your order:

📞 Phone: 8939525777
📧 Email: vallalarnallunavu@gmail.com

When you contact us, kindly provide:
• Your order ID or invoice number.
• A clear description of the issue.
• Photos of the product (if damaged or defective).

Our team will review your request and guide you through the return process.

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4. Return Shipping
   • In most cases, customers are responsible for arranging and paying for the return shipping.
   • If the return is due to our error (e.g., wrong item delivered or defective product), we will cover the return shipping costs.

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5. Refund Process

Once we receive your returned item and inspect it, we will notify you via email or phone.
✅ Approved refunds will be processed within 7–10 business days to your original payment method.
✅ Shipping charges, if any, are non‑refundable unless the return is due to our error.

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6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately (within 24–48 hours of delivery) with photos and details. We will arrange a replacement or process a refund as per your preference.

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7. Important Notes
   • All returns and refunds are subject to verification and approval by Vallalar Nallunavu.
   • Products returned without prior approval may not be eligible for refund.
   • We reserve the right to modify this Return & Refund Policy at any time, and the updated version will be posted on this page.

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8. Contact Us

If you have any questions or need assistance with your return or refund, feel free to reach out to us:

📞 Phone: 8939525777
📧 Email: vallalarnallunavu@gmail.com
🌐 Website: https://vallalarnallunavu.com/

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✅ By shopping with us, you agree to the terms outlined in this Return & Refund Policy